Pharmacy

Pharmacy Eligibility

The Spangdahlem Pharmacy provides full outpatient pharmacy services to eligible beneficiaries. To fill prescriptions at any DHA medical facility, beneficiaries must be validated and registered through the TRICARE office. Patients without TRICARE medical coverage are required to provide Other Health Insurance information before picking up medications. Prescriptions are billed to the civilian insurance on file or directly to the patient. It’s the patient’s sole responsibility to understand their civilian prescription coverage and associated copays.
 
The Spangdahlem Pharmacy operates a medication formulary following the rules and limitations set by the Defense Health Agency Pharmacy and Therapeutics Committee. Storage space is limited; most medications are readily available for dispensing when requested. If a medication is not stocked, patients should expect delivery to take an average of four to six weeks to receive.  

TRICARE Formulary Search Tool

Prior authorizations are required for certain medications.
Use the TRICARE Formulary Search Tool to look up your drug. A search can tell you:

• Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
• Where the prescription can be filled
• Copayments and limitations, such as pre-authorization
• Coverage review requirements and forms
• Alternative medications, including costs

To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age.
* The prescribing provider must fill out the PA form and submit it before pharmacy will dispense medications. This includes local national providers. Patients may print the form and take it to the provider.

Our Military Pharmacy Services

The Spangdahlem Pharmacy services all military treatment facility provider prescriptions and approved local national prescriptions that meet American pharmacy standards.

New Prescriptions

All new prescriptions must be activated using one of the following options:    

1. Come into the pharmacy and fill out an activation slip.
2. Call the pharmacy using the appointment line, +49 06565 61 8333, to speak to a pharmacy staff member.

Refills

Request prescription refills using one of the following options:

1. Log into the MHS GENESIS Patient Portal.
   1. Click on the “RX Refills” tab at the top menu of the homepage.
   2. You can see all your prescriptions that are ready for refill and select the pharmacy you would like to refill them at.
2. Call your refills in with the automated telephone line on the prescription bottle.

Please allow up to 72 duty hours for refills to be processed. If urgent refills are required, patients must check in with the pharmacy directly. Pharmacy workload, staffing, and medication urgency will determine turnaround time.
** All prescriptions are returned to stock five duty days after fill **

German Civilian Handwritten Prescriptions

Prescriptions filled at a DHA pharmacy must meet U.S. standards for prescribing. Please ensure the prescription contains the following information:

• Provider’s name, address, and contact information
• Date prescription was written
• Patient’s name and date of birth
• U.S. medication name (trade or generic), strength, directions for use (in English), quantity, and approved refills to dispense
• Provider’s stamp and signature so pharmacist can identify the provider

Handwritten prescriptions take approximately 24 duty hours to complete.

Transferring Prescriptions

You may transfer prescriptions to our military pharmacy if you have prescriptions at another DOD or civilian pharmacy. This must be initiated in person at the pharmacy window. Patients should expect OCONUS transfers to take about 96 hours.

Other Pharmacy Options

Germany does not allow medications to be imported. Therefore, ExpressScripts Mail Order utilization is not available. Patients can fill local national (German) prescriptions at a local Apotheke and be reimbursed by TRICARE. For more information, please visit Pharmacy Claims | TRICARE

Need Help with the MHS GENESIS Patient Portal?

Do you need technical help accessing your records or information in the MHS GENESIS Patient Portal? You can call 800-600-9332 or DSN 312-838-3000. They’re available 24/7.

• Do you have a CAC? Get help via chat and email at the GSC online services portal.
• Can’t get access to DS Logon? Visit milConnect or call 800-538-9552.