Pharmacy

We fill new prescriptions and refills at no cost for covered medications for beneficiaries validated and registered through the TRICARE office. Patients without TRICARE medical coverage are required to provide Other Health Insurance information before picking up medications. Prescriptions are billed to the civilian insurance on file or directly to the patient. It is the patient’s sole responsibility to understand their civilian prescription coverage and associated copays. 

Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• You can activate the prescription(s) and wait, or
• You can come back later to pick them up.

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy, or
• You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option but required for host nation provider prescriptions.

German Civilian Handwritten Prescriptions 

Prescriptions must meet U.S. standards for prescribing. Please ensure the prescription contains the following information: 

• Provider’s name, address, and contact information 
• Date prescription was written 
• Patient’s name and date of birth (*address for controlled medications*)
• U.S. medication name (trade or generic), strength, directions for use (in English), quantity, and approved refills to dispense
• Provider’s stamp and signature so pharmacist can identify the provider 

Please see our guide on German prescription requirements.

To submit an electronic prescription:

Ask your provider to select the:

• Pharmacy name: DOD SPANGDAHLEM GERMANY PHARMACY
• NCPDP/NPI number: 8110265/1083783294

If you hand-carry a written prescription:

Check in at the front window. Written prescriptions will have a 1 duty day turnaround for processing and only be accepted if they are written to U.S. prescriptions standards. If additional information is required, processing times will be longer.

Activating New Prescriptions

We have two ways to activate your prescriptions:
*All new/renewed prescriptions must be activated by the patient for them to be processed. Prescriptions will not be automatically filled when sent in by your provider*

Option 1: Preferred

Scan the QR code below or go to: https://cxmlink.com/MTF4203

Follow the prompts on your mobile device or computer.

Option 2: In Person

Go to the pharmacy and request activation at the window.

Requesting Prescription Refills

We have three ways to refill your prescriptions:

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up.
• You’ll be given a date and time when your refill(s) will be ready to pick up.

Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone

• Call our pharmacy refill line at +49-6371-596-4992. Then, follow the prompts to select where you want to pick up your refills. Have your prescription number ready.

Option 3: In Person

Go to the pharmacy and request refills at the window. Processing time vary based on pharmacy staffing and resources.

Picking Up Your Prescriptions

You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 13 and older. Prescriptions not picked up will be returned to stock after 10 calendar days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).

Patients may pick up their medications by coming to the pharmacy and waiting in line. Please come only after you have received a message via Q-Anywhere that your prescriptions are ready or after the designated time given to you by the pharmacy staff.

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm. In general, German regulations allow for medications to be placed in residents’ black waste bins for disposal or taken to a local apotheke. There are also mobile hazardous waste collection vehicles that can be utilized on a scheduled basis. Never dispose of medication down the toilet or sink.

Spangdahlem pharmacy will not accept prescription medications for disposal. For disposal of an unwanted or an unneeded drug, please check the following website for local guidance on prescription disposal: https://arzneimittelentsorgung.de/home/#c5.

Prescription Transfers

You may transfer prescriptions to our military pharmacy if you have valid prescriptions with refills remaining at another DOD or civilian pharmacy. This must be initiated in person at the pharmacy window. For transfers from a civilian pharmacy, please expect a longer turnaround time (typically 5 duty days) due to time zone constraints with state side pharmacies.

Filling Prescriptions at a German Apotheke (Pharmacy)

Germany does not allow medications to be imported. Therefore, ExpressScripts Mail Order utilization is not available. Patients may choose to fill medications at a local German Apotheke and pay out of pocket. These expenses may be reimbursed, but please speak to a TRICARE representative for more information on this process or visit Pharmacy Claims - TRICARE. Local German prescriptions not written to U.S. standards may only be filled at a German Apotheke.

Pharmacy FAQs

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy?

Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card. You will also need their Third-Party Insurance card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.

A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.

A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills./p>

What if I need a non-formulary or non-stocked medication?

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery, TRICARE copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.