Customer Service
Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.
Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.
How can we help you today?
Patient Resolutions/Advocate
Patient advocates advise and help you with medical and dental benefit concerns within this facility. For any incidents or issues with your patient care experience, please reach out to the respective point of contact below to assist in coordinating a resolution.
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Sexual Assault Response Coordinator 24/7 Hotline Urgent Needs
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+49 06565 61 7272
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SARC Less Urgent
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+49 06565 61 6524
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Office of Special Investigations
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+49 06565 61 6291
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Security Forces
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+49 06565 61 6666
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Patient Advocate
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+49 6565 61 8124
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Mental Health Front Desk
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+49 6565 61 8258
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Appointment Line (0730-1630)
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+49 6565 61 8285
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On Base Medical Emergencies
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06565-61-911
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Off Base Medical Emergencies
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112
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MHS Nurse Advice Line
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06565-61-8333 Select Option 1
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Beneficiary Counseling and Assistance Coordinator
BCACs educate and help you with TRICARE-related inquiries.
Debt Collection Assistance Officer
DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.
Interactive Customer Evaluation
ICE is a web-based tool that collects your feedback on services at this facility.
